Refund policy
At EvarisLuxe, every order is fulfilled with care. Please review this policy carefully before placing your order.
Returns & Exchanges We do not accept returns or exchanges for change of mind or buyer's remorse, or incorrect size selected by the customer. Please review all product descriptions and size guides carefully before purchasing.
Damaged Products If your order arrives damaged or defective, contact us within 30 days of delivery at support@evarisluxe.com with clear photo or video evidence showing the defect and its impact on the product's functionality. Upon verification, we will offer a full refund to your original payment method, or a replacement product shipped at no cost. Note: If packaging is damaged but the product itself is intact and functioning, we are unable to process a refund.
Incorrect or Missing Items If you received the wrong item or are missing part of your order, contact us with clear photos of the received item and original packaging, a photo of the shipping label, and a description of the issue. Upon confirmation, a full refund or replacement will be issued within 5–10 business days.
Returned to Sender / Undeliverable Packages If an order is returned to sender because the customer provided an incorrect, incomplete, or undeliverable shipping address (including missing apartment or unit numbers, incorrect street details, or incorrect ZIP/postal codes), EvarisLuxe is not responsible for the failed delivery.
In such cases:
- A refund will not be automatically issued. We will contact you to confirm the correct address and arrange reshipment. Additional shipping fees will apply.
- If you choose not to reship, a partial refund may be issued at our discretion, minus original shipping costs and any return-to-sender fees charged by the carrier.
- EvarisLuxe reserves the right to deny a refund claim where tracking confirms a delivery failure was caused by customer-provided address information.
To avoid this situation, please carefully review your shipping address before completing checkout. Address corrections cannot be guaranteed once fulfillment has begun.
Delivered but Not Received If tracking shows your order as delivered but you did not receive it, a non-delivery certification from your carrier or postal authority is required to process a claim.
Order Delays If your order shows no movement or remains undelivered beyond 45 days from the shipping date (US orders), 60 days (all other countries), or 110 days (Brazil orders), please contact us and we will investigate and arrange a resend or refund at our discretion.
Order Cancellations Orders may be canceled within 12 hours of purchase. Once fulfillment has begun, cancellations cannot be processed. Print-on-demand and pre-order items cannot be canceled once payment is made.
Refund Eligibility Window Refund or replacement requests must be submitted within 90 days of the original payment date. Orders older than 90 days are ineligible regardless of the reason.
Refund Processing Approved refunds are initiated within 24 hours of verification and typically appear in your account within 5–10 business days, depending on your bank or payment provider. Refunds are issued to the original payment method only.
Non-Refundable Items The following items are final sale: beauty and personal care products (opened or used), gift cards, and sale or discounted items.
European Union Customers EU customers have the right to withdraw from their purchase within 14 days of receiving their last item, without giving any reason. To exercise this right, please initiate a return through your account or contact us directly. Refunds will be processed within 14 days of receiving the returned item. Items must be returned in their original condition.
Contact Us For all refund, return, or order inquiries: support@evarisluxe.com EvarisLuxe — Elevate. Inspire. Indulge.