Frequently Asked Questions

🛍️ Orders & Shopping

How do I place an order?
Simply browse our collections, select your item and size, and click "Add to Cart." Proceed to checkout and complete your purchase securely.

Can I modify or cancel my order?
Orders can be modified or cancelled within 24 hours of placement. Please contact us immediately at support@evarisluxe.com.

What payment methods do you accept?
We accept all major credit/debit cards, Shop Pay, Apple Pay, Google Pay, and PayPal for a fast and secure checkout experience.

🚚 Shipping

Do you offer free shipping?
Yes! We offer free U.S. shipping on all orders over $100.

Do you ship worldwide?
Absolutely. EvarisLuxe ships to customers around the globe.

How long does delivery take?
Processing time is 1–3 business days. Delivery typically takes 5–15 business days depending on your location. Tracking information will be provided once your order ships.

Will my order be delayed?
Delays may occasionally occur during peak holiday seasons or due to customs processing for international orders.

🔄 Returns & Refunds

What is your return policy?
We accept returns within 14 days of delivery. Items must be unused, unworn, and in their original packaging.

Who pays for return shipping?
Customers are responsible for return shipping costs unless the item received was damaged or incorrect.

How long do refunds take?
Refunds are processed within 5–10 business days after we receive and inspect the returned item.

📏 Sizing

How do I find my size?
Please refer to our Size Guide for detailed measurements and fit recommendations for each product category.

Do your items run true to size?
Sizing can vary by style. We recommend checking the size guide on each product page for the most accurate fit information.

🔒 Security & Privacy

Is my payment information secure?
Yes. All transactions are processed through encrypted, SSL-secured checkout. We never store your payment details.

How is my personal data used?
Your privacy is important to us. Please review our Privacy Policy for full details.